Office Manager

Office Manager – Drive Excellence in Integrated Behavioral Health Clinics!

Position Overview:
We are looking for a highly organized and dedicated Office Manager to join our team in supporting Behavioral Health Integrated Clinics across Guadalupe, Caldwell, and Gonzales County. This role is essential in ensuring efficient clinic operations while providing critical administrative and clinic support. The ideal candidate is detail-oriented, a strong leader, and passionate about enhancing behavioral health services.

Key Responsibilities:

• Leadership & Team Management: Supervise and provide leadership to the Customer Service Representative (CSR) team, ensuring efficient front desk and clinic operations in line with BTCS standards.
• Training & Onboarding: Lead the training and onboarding of new CSR staff across multiple locations, ensuring consistency in front desk operations.
• Collaboration & Coordination: Work closely with Program Directors, Services Managers, and the Director of Business Operations to streamline workflows and operational tasks.
• Clinic Operations Management: Oversee daily office functions, including data entry, document scanning, managing Electronic Health Records (EHR), financial assessments, insurance authorizations, and caseload assignments.
• Schedule Management: Partner with CSR and Clinical teams to maintain and adjust clinic schedules to accommodate patient needs.
• Process Improvement: Identify and implement operational enhancements in collaboration with clinic leadership, improving efficiency and overall service delivery.
• Supply & Equipment Management: Maintain office supplies, oversee equipment upkeep, and ensure timely requisitions.
• Transportation Coordination: Supervise Relief Pool Transporters and coordinate transportation needs across clinic locations.
• Reporting & Compliance: Assist in generating and reviewing administrative reports to ensure accuracy and compliance with clinic standards.

If you are passionate about making a difference in behavioral health services and thrive in a dynamic, team-oriented environment, we encourage you to apply!

Location: Guadalupe, Caldwell, and Gonzales Counties

Salary: $26.00 – $30.75/hr

*Range of salary subject to applicable differentials listed below*

Applicable Differentials:

$2.00/hour – Up to 4 years previous community center experience in similar role

$1.00/hour – Tenure with BTCS

$1.00/hour – Career Ladder Specialty

.75/hour – Bilingual

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Monthly Service Delivery Bonus Opportunities
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

Guadalupe, Caldwell, Gonzales Counties

Caldwell County, Gonzales County, Guadalupe County

Minimum Qualifications: High School diploma or GED equivalency; knowledge of Excel and Word, record keeping, good organizational
skills.
Experience and expertise in financial discussions and collection of payment.
Experience working with people with mental health diagnosis.
Strong computer and communication skills; Experience working in an electronic medical record system. Knowledge of Excel and Word, record keeping, good organizational skills.
Experience in a medical office setting.

Experience with Social Security Disability programs, Medicaid, and Medicare.

Preferred Qualifications: Some college (1-2 years) or Associates Degree.
2 years previous office management experience.
Experience having financial discussions with clients regarding treatment costs.
Bilingual.
Smartcare Superuser Status (internal applicants)

$54,000 - 63,960/year

Open until filled