What are the responsibilities and job description for the Claims Supervisor - Auto Insurance position at Bluefire Insurance Services, Inc.?
Purpose
Responsible for the oversight of claims handling within a specific claim unit to ensure accuracy and consistency in the assignment of the claim process
Essential Duties & Responsibilities
Responsible for management of day-to-day operations within a specific claims unit
Provides training and direction to claim representatives; Coaches and develops direct reports
Maintains performance metrics for supervised staff
Ensures accuracy and consistency in the assignment of the claims process
Completes process and holistic audits
Evaluates files for settlement authority
Oversees and direct claims according to organizational standards, procedures and guidelines
Ensures the unit's work is completed accurately and in full compliance with all state statutes and regulations
Qualifications and Education Requirements
4-year degree or equivalent experience
3 - 5 years claims management experience required
Preferred Skills
Knowledge of applicable industry regulatory requirements
Ability to read, analyze and interpret general business periodicals, technical journals/procedures, and financial reports and data
Ability to write reports, business correspondene, and procedures
Ability to effectively present information and respond to questions from management, employees, clients, customers, and the general public
Ability to define problems, collects data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of financial, legal and technial information
Possess strong analytical and negotiation abilities
Ability to work independently, think creatively and exercise strong, sound judgment
Demonstrated strong interpersonal and communication skills, both verbal and written
Possess strong orientation to customer service
Possess good organizational and time management skills
Ability to process high volumes of work while meeting deadlines
Strong technical aptitude in regards to software applications such as the Microsoft Office Excel, Word, Outlook, and PowerPoint
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
