What are the responsibilities and job description for the Server position at Bluejack National?
Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you!
This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist.
Job Title: Server
Department & Department Number: 10 - Food & Beverage
Directly Reports To: Director of Food & Beverage
SUMMARY of our Cultural Beliefs:
Be Dependable.
I am loyal to the team and committed to the Bluejack mission and experience.
Integrity First.
I am accountable to be honest and always do the right thing.
Value People.
I empathize and respect others.
Speak Up.
I seek, listen and provide candid feedback to improve performance.
Empowerment.
I have the skills, resources and authority to create memorable experiences.
Be Remarkable.
I seek ways to be extraordinary and deliver a positive impact every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
The F&B Server job duties include attending to guests before, during, and after their meals by helping them place, receive, and pay for their orders all while providing a high-quality, timely, and personable service experience. The F&B Server is fully present in the dining room during operational hours. The F&B Server must as well keep up with the cleanliness and proper condition of the restaurant tools and equipment at Bluejack National. This position is member facing and requires strong customer service skills, and the ability to anticipate and comply to guest needs in a genuine and timely manner while following all Food & Beverage standards.
• Adhere to food, health and safety standards.
• Ensure uniform and personal appearance are clean, professional, and in accordance with the F&B Grooming Standard.
• Be punctual for all scheduled shifts.
• Offer members a warm and sincere greeting. Use the guest name, if and when possible.
• Anticipate and comply with guest needs while following Food & Beverage Standards
• Offer members a fond farewell. Give them a warm goodbye and use their names, if and when possible.
• Always exhibit a friendly demeanor and positive attitude while on duty.
• Take and serve orders accurately and in a timely fashion.
• Use the point of sale system to create a check for each guest to maintain accountability of all food, beverage, and miscellaneous items ordered and served.
• Stay present in the dining room and always in sight of guests.
• Maintain proper and adequate set-up of the dining room and server stations on a daily basis according to established Standards.
• Be fully knowledgeable of all Food & Beverage menus and offerings.
• Follow & adhere to opening, closing, and requisition procedures developed for the Server position in Food & Beverage.
• Responsible for maintaining all standard operating procedures.
• Responsible for maintaining the operation in accordance with all TABC / state and county liquor laws.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Responsible for communicating any maintenance and repair needs to the F&B Manager.
• Maintain a high level of hospitality and professionalism with each team member and guest.
• Maintain open communication in regards to conflict resolution with co-workers.
• Handle member problems and complaints as professionally as possible or refer to the F&B Managers or DOFB for support.
• Ability to apply analytical and problem-solving skills.
• Maintain confidentiality of proprietary information, and protect company assets.
• Assist with the setup, breakdown and service of all major club functions and events as needed.
• Attend all relevant operational meetings.
• Assist with any other job related duties or special projects as assigned by management.
APPROXIMATE SCHEDULE AND HOURS:
• Weekdays, weekends and Holidays. Schedule flexible as business requires.
JOB REQUIREMENTS:
• Service oriented style with professional presentations skills.
• Experience providing excellent customer service in a fast-paced environment.
• Minimum of 1 year experience in the hospitality industry in a service role.
• Hotel / Resort experience a plus.
• Skilled in interpersonal communications and organization.
PHYSICAL JOB REQUIREMENTS:
• Lifting/Pushing/Pulling/Carrying/ Bending/Kneeling
• Should be able to lift and carry up to 25 lbs.
• This position requires an above average amount of physical labor such as bending, stooping, walking, reaching and standing. This position requires this type of activity throughout the day.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
