Customer Service Representative

At Bluemercury, we value our employees and strive to create a positive work environment. As a Sales and Beauty Expert, you will be responsible for driving sales and optimizing customer service throughout your client interactions while building relationships.

Responsibilities:

As a Sales and Beauty Expert, you will be responsible for:

• Client Relationships: Build strong, personalized relationships with customers, providing a welcoming and inclusive atmosphere that ensures they feel valued and understood.
• Product Expertise: Possess extensive knowledge of beauty products, including skincare, makeup, haircare, and fragrances, and stay updated on the latest products and trends in the beauty industry.
• Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types, conducting product demonstrations and providing application tips to enhance customer experience.
• Sales and Promotions: Drive sales through effective communication of product benefits and promotions, encouraging repeat business by informing customers about loyalty programs and upcoming events.
• Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
• Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.

Requirements:

• Diversity and Inclusion: Dedication to fulfilling ideals of diversity, inclusion, and respect that our company strives to achieve.
• Experience: Proven experience in retail, preferably in the beauty industry.
• Interpersonal Skills: Strong interpersonal and communication skills.
• Beauty Knowledge: Passion for beauty and staying updated with the latest trends and products.
• Availability: Ability to work flexibly, including weekends and evenings.
• Education: High school diploma or equivalent; beauty certification is a plus.