What are the responsibilities and job description for the Retention Specialist position at Bluemont Group, LLC?
Job Summary
We are seeking a dedicated and enthusiastic Retention Specialist to join our team. The ideal candidate will play a crucial role in enhancing customer satisfaction and loyalty by effectively addressing client concerns and ensuring a positive experience. This position requires strong communication skills, the ability to analyze customer feedback, and a commitment to providing exceptional service.
Responsibilities
- Engage with customers through various channels to address inquiries, resolve issues, and provide support.
- Utilize effective phone etiquette to maintain a professional demeanor while interacting with clients.
- Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
- Handle cash transactions accurately and efficiently, ensuring compliance with company policies.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with other departments to enhance client services and improve retention strategies.
- Provide multilingual support as needed to cater to diverse customer needs.
- Assist in developing retention programs aimed at increasing customer loyalty.
Qualifications
- Proficiency in English; multilingual skills are highly desirable.
- Previous experience in customer support, call center operations, or office environments is preferred.
- Strong cash handling skills with attention to detail.
- Excellent analytical skills to assess customer data and feedback effectively.
- Demonstrated ability to maintain professionalism and courtesy in all communications.
- Experience in client services or related fields is an advantage.
- Ability to work independently as well as collaboratively within a team environment.
Benefits:
- Competitive salary and benefits package (health insurance, paid time off, etc.).
- Opportunity to work in a fast-paced and dynamic environment with a focus on customer success.
- Make a tangible impact on the company’s growth and contribute to innovative solutions.
- Be part of a team that values continuous learning and professional development.
Job Types: Full-time, Part-time
Pay: $45,248.00 - $53,584.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person
Salary : $45,248 - $53,584
