Jr. Technical Program Manager

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

We are looking for a Jr. Technical Program Manager to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

In this role you will be coordinating projects, managing relationships, and driving operational efficiency. The ideal candidate should possess strong project management skills, exceptional communication abilities, and a deep understanding of IT technologies. By collaborating with internal and external stakeholders, the successful candidate will ensure project completion on time, contributing to the organization's overall success.

Responsibilities :

• Coordinate the configuration, release, and management of product updates through production environments, prioritizing customer experience.
• Manage communication and scheduling between various teams to streamline release processes and mitigate risks.
• Provide technical support and troubleshooting for content management tools, escalating issues with external teams when necessary.
• Cultivate and maintain relationships with key customer stakeholders to understand business priorities and drive solution planning and delivery.
• Lead efforts to uncover customer priorities and opportunities, planning deliveries to increase deployment and adoption velocity.
• Orchestrate delivery resources to facilitate value realization, driving operational health and leveraging support agreements to achieve customer goals.
• Assist customers in achieving consumption milestones aligned with their priorities, tracking progress, and resolving blockers.
• Implement and execute Agile processes for planning and daily activities of an IT engineering team.
• Manage relationships and priorities across multiple teams within and external to the organization.
• Drive operational efficiency by leveraging a solid understanding of IT technologies unique to the organization.
• Provide a communications layer between IT-Ops and other departments, ensuring alignment and transparency.
• Collaborate with cross-functional teams to manage intellectual properties across the organization, ensuring compliance and strategic planning.
• Act as a central point of contact for inquiries and subscription service updates, handling all support requests related to business operations.
• Manage communications through designated service desk aliases, classifying and validating issues reported by customers.
• Collaborate with Subject Matter Experts to prioritize content and address customer and business partner incidents and inquiries.
• Monitor industry trends and identify areas for process improvement, new processes, improved documentation, and enhanced communication.
• Contribute to improving the quality of service, product documentation, marketing website content, and technical support guides.

Qualifications :

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state : $88,000 to $108,000 USD / annually. The salary / wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran / military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to : recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes :

Location : Remote

Salary : $88,000 - $108,000