What are the responsibilities and job description for the Technology Support Engineer position at BlueSky Resource Solutions?
Key Responsibilities:
- Provide IT support for employees and visitors in WA and ensure smooth daily operations.
- Maintain an in-depth understanding of the site's IT operations and assist in managing daily activities and troubleshooting issues.
- Analyze and propose improvements to enhance support team efficiency and overall IT processes.
- Manage and prioritize immediate tasks and projects in a fast-paced environment, collaborating closely with team members.
- Work with cross-functional technical teams to identify gaps, implement solutions, and optimize processes for improved service delivery.
- Offer technical support for diagnosing and restoring IT services while collaborating with engineering and service management teams to enforce IT security policies.
- Lead engineering efforts that enhance end-user computing performance, including endpoint imaging, encryption, mobile data management, and local data management.
- Follow the Change Management and Service Management procedures to ensure consistent IT infrastructure and service delivery.
- Identify opportunities for improving service performance, stability, and cost-effectiveness.
- Ensure operational acceptance of new services and technologies using ITIL methodologies.
- Adhere to Global Infrastructure Operations Standards, Security Policies, and Procedures.
- Drive continuous improvements in IT service design and ongoing technology development.
- Provide timely support for high-priority operational incidents, including 24/7 critical incident management when required.
Preferred Qualifications & Experience:
- Bachelor's degree in Information Technology or a related field, or equivalent experience.
- At least 1 years of experience in a manufacturing or corporate IT environment, including application hosting, voice and data networks, security management, and information protection.
- Proven ability to collaborate effectively within operational teams and deliver IT support solutions.
- Experience providing both on-site and remote IT infrastructure and end-user support.
- Familiarity with ITIL frameworks, governance policies, and associated processes.
- Strong verbal and written communication skills across diverse business functions.
- Experience in a manufacturing environment is a plus.
- Ability to work effectively in a global, virtual team across multiple time zones.
BlueSky Resource Solutions is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
