What are the responsibilities and job description for the Client Resolution Specialist position at BLUETTI?
About the Job: BLUETTI is seeking a Client Resolution Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer service and support.
Key Responsibilities:
- Answer customer calls and inquiries in a timely and professional manner.
- Provide detailed explanations of products and services to ensure customers make informed decisions.
- Handle customer complaints and concerns with empathy and find suitable solutions.
- Record customer feedback and suggestions for service improvement.
- Offer after-sales support, including product repair, return, and exchange, as well as warranty assistance.
- Assist customers in troubleshooting product issues and provide technical guidance.
- Collaborate with relevant departments to resolve customer issues efficiently.
Requirements:
- Previous experience in call center or telephone customer service, preferably with technical troubleshooting skills.
- Strong project promotion abilities, service awareness, teamwork spirit, responsibility, and execution.
- Able to work under pressure and possess a passion for customer service.
- Fluency in English is required.
