What are the responsibilities and job description for the Asset Resolution Specialist III position at East West Bank?
Overview
Asset Resolution Specialist III is responsible for the collection of overdue payments for Single Family Loans, Home Equity Lines of Credit and Credit Cards while minimizing collection costs and loan losses on assigned accounts. This role conducts timely and effective collection follow-up in varying stages, and on accounts where a potential for risk to the Bank is evident. This position is open for additional responsibility which could include monitoring Bankruptcies, initiating Notice of Defaults and processing foreclosures. The specialist must follow and ensure compliance with all regulatory compliance requirements and provide statistical reporting.
Responsibilities
- Make collection calls on delinquent Single Family mortgage, home equity lines of credit (HELOC) and credit cards.
- Obtain reason for delinquency and assist customers in setting payment arrangements while adhering to the Fair Debt Collections Practice Act (FDCPA) and internal policies and procedures.
- Verify customer contact information and accurately document conversation into the collections servicing systems.
- Optional) Monitor Bankruptcy (BK) filings on an as needed basis to support the Bankruptcy and Foreclosure Specialists.
- Optional) Handle foreclosure process and legal remedies for mortgage, HELOC and investor delinquent mortgage loans
- Interact with inside and outside attorneys when legal issues arise on foreclosures, bankruptcy or pending litigation and settlement agreements if needed.
- Other duties as assigned.
Qualifications
Compensation
The base pay range for this position is USD $20.00 / Hr. - USD $28.00 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
Salary : $20 - $28
