What are the responsibilities and job description for the BlueWater Federal Solutions is hiring: Content Editor in Washington position at BlueWater Federal Solutions?
Overview :
BlueWater Federal is looking for a Content Editor to support a FEMA program.
100% remote work
FEMA requires additional digital communication services to implement user-friendly and accessible updates to FEMA.gov and the FEMA App that improve the customer experience (CX) and ensure clear communication about agency initiatives being rolled out in 2024.
Responsibilities :
- Routinely update web content, and implements content re-organization, navigation improvement, plain language, or other updates to address user feedback.
- Develop and document standard operating procedures for the technical management of content on OEA external websites. Utilize commercial standards and procedures to maximum extent in achievement of this objective.
- Advance FEMA App customer experience initiatives by applying human centered design practices to projects that result in website improvements throughout the year, as identified and prioritized by the FEMA web team.
- Provide project management and content development services to support web content and web improvements for agency campaigns and roll outs throughout the year, in coordination with OEA web team and Public Affairs communication advisors.
- Provide subject matter expertise on the functionality of all content (and asset) management system and existing applications. Proactively initiate corrections and / or provide feedback to content editors based on feedback from the public and other FEMA program offices received via the FEMA web team mailbox.
- Support FEMA.gov and Ready.gov content updating throughout the year by supporting the FEMA web team in handling update requests to website content, utilizing a shared tool for tracking ongoing tickets for web content changes and providing project management as needed to push forward complex content changes.
- Develop personas for FEMA.gov primary customers and validate through working with FEMA program offices and OEA stakeholders. Create a resource that maps customer personas to key web and digital resources to support customer experience initiatives.
Qualifications :
BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
