BlueWater Federal Solutions is hiring: CX/UX Specialist in Washington

Overview :

BlueWater Federal is looking for a CX / UX Specialist to support a FEMA program

100% remote work

FEMA requires additional digital communication services to implement user-friendly and accessible updates to FEMA.gov and the FEMA App that improve the customer experience (CX) and ensure clear communication about agency initiatives being rolled out in 2024.

Responsibilities :

• Lead the development and execution of plans to conduct a customer-focused study on emergency managers and other prospective students of FEMAs training programs, specifically their experience with getting training information, signing up for trainings, and post-training activities on FEMAs websites.
• Leverage customer experience best practices for engaging real customers, current and prospective students and learners and provide insights on customer types, pain points, and opportunities to improve web content, design and services to better meet needs.
• Define design and development activities related to suggested improvements and work with FEMA web team and program office teams to prioritize which improvements to take action on.
• Support the development of new web content and website features by creating wireframes, design comps, and other design products that improve the experience for website visitors seeking training content while also ensuring visual consistency.
• Leverage human centered design principles to identify the best design solutions and incorporate feedback from FEMA staff and users to refine design products for development.

Qualifications :

BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.