Front Desk Agent

Bluff's Landing Marina & Lodge in Corpus Christi, TX is looking for a bright personality as a Front Desk Agent to join our Guest Services team.We are located at 4234 Laguna Shores Road in Flour Bluff. We embody a culture of respect, gratitude and empowerment day in and day out. Our ideal candidate is a self-starter, full of enthusiasm and always willing to go above and beyond to offer exceptional service to our guests and visitors.

Responsibilities

• Regular and reliable attendance and punctuality are essential functions of this position
• Provide excellent communication skills and a friendly attitude
• Greet guests upon arrival and departure with a friendly and professional demeanor
• Operate phone systems, answer calls, and direct inquiries to the appropriate departments
• Handle guest inquiries, requests, and complaints promptly and courteously
• Make, change, or cancel guests reservations at their request
• Update information in the computer system as needed and process payments
• Provide information about hotel services, amenities, and local attractions
• Monitor emails, online correspondence and reply to voicemail messages efficiently
• Maintain lobby/retail area cleanliness and organization of resources
• Maintain retail area of lobby organize and stock retail items as needed
• Report all unsafe conditions immediately
• Organize and schedule meetings with Housekeeping as needed
• Daily walk through for room inspections before updating room status in POS
• Supports management by generating reports and completing daily checklists
• Help coordinate operations through radio and making updates in the system as needed

Qualifications

• Proven experience working as a front desk agent, hotel, reception or similar position
• Knowledge of spreadsheets and word processing documents
• Excellent customer service skills and courteous phone manner
• Time-management and organizational skills
• Prior cash handling experience preferred
• Experience working with computers and operating keyboards
• Customer service experience necessary
• Familiarity with hotel management software systems is a plus

Requirements:

• Reliable transportation
• Multitasking capabilities
• Ability to work rotating weekends (as needed)
• Flexible scheduling
• Excellent communication skills
• Must be able to remain calm, courteous and professional under pressure

Job Type: Full-time

Hours per week:

• 32-40

Experience:

• Reception/Front desk: 1 year (Preferred)
• Hotel front desk: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Benefits:

• Employee discount
• Opportunities for advancement
• Holidays off (Christmas Day, Thanksgiving Day & Easter Sunday)

Schedule:

• Monday to Friday (approximately 3:00pm - 8:00pm)
• Afternoon/evening shift
• Rotating weekends as needed
• Some holidays may be required

We are looking forward to reading your application!

Available shifts and compensation: We have available shifts all days of the week. Compensation is $13.00/hour.

About Bluff's Landing Marina & Lodge / The Lookout: Want to join the fastest growing hospitality company on the South Texas coast? Bluff's Landing is looking to expand their team! If you think you have the right skillset, we look forward to receiving your application! Learn more about us at www.bluffslanding.com.

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