What are the responsibilities and job description for the Bilingual Customer Service Representative I position at Bluu, Inc.?
United Merchant Services, Inc. (dba bluu) is a New Jersey-based, comprehensive payment processing company for merchants nationwide. We continue to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.
Responsibilities
Responsibilities
- Maintain and keep a professional relationship with sales merchants and merchants, and mediate requested service as necessary.
- Answer phone and emails from assigned sales partners and merchants, and provide solutions to the partner’s problems.
- Lead, motivate, and counsel existing ISOs( to meet or exceed expected sales while maintaining the highest level of customer service
- Hold regularly-scheduled meeting with ISOs to resolve any problems they might have
- Train existing ISOs via webinar on trends that face the industry, as well as new programs and products that UMSI makes available to ISOs.
- Basic computer knowledge and skills required
- Excellent communication skills, both written and oral
- Strong dedication to customer service
- Exceptional follow through and attention to detail
- Korean/English or Chinese Bilingual preferred
- Medical, Dental, Vision, Paid Sick and Vacation, 401K matching and more
Salary : $20 - $23
