Project Manager II

Summary 

This position is responsible for overseeing the successful completion of Systems Integrations projects from point-of-sale through completion and customer signoff.  

Essential Functions

• Communicate efficiently and effectively between internal and external customers. 
• Attend in-person project management and onsite project related meetings as necessary.
• Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
• Develop project plan(s) in conjunction with the project team with the goal of delivering a successful installation within the goals of project timeline, budget, and other project success indicators.
• Facilitate customer Change Orders.
• Coordinate and/or verify installation logistics.
• Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction.  Follow up with the customer to make sure that the problem was solved appropriately.
• Aid Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
• Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation. 
• Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
• Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
• Provide Sales Support Staff and Management with up to date project billing information and project status updates.
• Verify and coordinate the creation and/or updating of all relevant project closeout documentation (as-builts, user-guides, signoffs, etc.) at project completion.
• Provide basic system training to customers as needed.
• Update project tracker and other internal measurable documents.
• Recognizing and channeling potential future sales opportunities. 

Qualifications 

• Excellent organizational skills.
• Exceptional time management and prioritization skills.  Ability to effectively manage multiple projects and timelines simultaneously.
• Ability to communicate clearly in written and verbal form.  Ability to write clear and timely emails.
• Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to work under pressure with minimal supervision, while additionally demonstrating expertise in handling difficult or escalating situations in a calm and professional manner.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  
• Ability to define problems, collect data, establish facts, and draw valid conclusions.  
• Ability to read and mark-up blueprints of installation projects.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Required Education & Experience 

• Secondary diploma required, Bachelor’s degree is preferred.
• PMP Certification a plus. Candidates will be expected to pursue PMP certification as a condition of any employment offer for this position.
• CTS Certification a plus.  Candidates will be expected to pursue CTS certification as a condition of any employment offer for this position.
• 2 years’ related experience and/or training in audio/visual design or full life-cycle project management.
  • An equivalent combination of education and experience totaling five years may be substituted for the degree. 
• Knowledge of audio/video systems to include video (projection, production, switching and distribution methods), distributed audio, pro-audio, audio and videoconferencing systems, integrated control systems, and mounting methods preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is frequently required of this position. This travel may include (but not limited to) organizational project management meetings, on-site customer meetings and planning sessions, jobsite walkthroughs, and other on-site responsibilities based on the needs of the project and the organization.  The amount of travel will vary significantly based on the location and current project portfolio of the Project Manager.