What are the responsibilities and job description for the Junior Consumer Retail Technology position at BLYK Engineering Services?
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.
Technical Skills:
* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.
Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
* 1-3 years of IT support experience, preferably in food and beverage management software products.
Technical Skills:
* Hands-on experience with Oracle Simphony, RES 3700, or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11, Marimba, PowerShell, and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks, PCs, and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
* Experience using automated support management and tracking tools in a support center environment.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented, with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Job Type: Contract
Pay: $45.00 - $50.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $45 - $50
