Consumer Retail Technology Application Support Engineer

We are seeking a skilled and dedicated Consumer Retail Technology Application Support Engineer to join our dynamic team. In this role, you will be responsible for providing comprehensive technical support for our business-critical software applications, with a focus on retail and restaurant solutions. You will play a crucial role in ensuring smooth operations, resolving issues, and contributing to the continuous improvement of our application services.

Application Services:

• Provide technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
• Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
• Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
• Support retail and hospitality software products, including Oracle Symphony, RES 3700, and 9700.
• Troubleshoot and resolve issues related to POS and Mobile POS automation and integration.

Release & Deployment:

• Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
• Assist with the release, deployment, and rollout of new software versions or updates to users.
• Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
• Perform enhancements as per requirements and ability to deploy.
• Support staging and installation processes.

TechOps and L3 Support:

• Provide L3 support for TechOps-related issues.
• Troubleshoot and resolve complex technical problems related to software and hardware.
• Address networking issues, including DHCP and DNS.
• Support retail platforms including POS, KDS, and Back Office systems.
• Assist with cloud platform-related queries and issues.

Reporting & Management:

• Collect and analyze data from applications to generate reports and provide insights to stakeholders.
• Monitor application usage and performance metrics to identify trends and potential issues.
• Provide recommendations for improving workflows or streamlining processes through better application use.
• Work with project managers and customers to ensure applications meet evolving business requirements.
• Update AOD and Knowledge documents as needed.

Education:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).

Experience:

• Minimum of 5 years of IT Support experience, preferably in installing, configuring, supporting, and administering food and beverage management software products like Oracle Symphony, RES 3700, 9700.
• At least 3 years of relevant work experience in IT Support, Application Support, or Technical Support with direct customer contact experience.

Technical Skills:

• Proficiency in Oracle Symphony, Windows 11, Marimba, PowerShell, and Python.
• Experience with POS and Mobile POS automation and integration.
• Working knowledge of networks, PCs, and ability to resolve installation issues.
• Familiarity with operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
• Knowledge of payment processing systems and technologies.
• Experience with SCCM/Retail environments.
• JavaScript experience (preferred).
• Familiarity with automated support management and tracking tools.

Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
• Customer-oriented approach with the ability to work both independently and as part of a team.
• Experience with IT service management frameworks preferred (e.g., ITIL).
• Knowledge of application performance monitoring tools.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud
• Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.

The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $35 - $54