Junior Consumer Retail Technology Application Support Engineer

We are seeking a talented and motivated Junior Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.

Application Support and TechOPS:

• Provide L3 support for TechOPS.
• Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
• Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
• Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
• Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.

Release & Deployment:

• Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
• Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
• Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
• Perform enhancements as per requirements and deploy them effectively.
• Support staging and installation processes for retail technology solutions.

Reporting & Management:

• Collect and analyze data from applications to generate reports and provide insights to stakeholders.
• Monitor application usage and performance metrics to identify trends and potential issues.
• Provide recommendations for improving workflows or streamlining processes through better application use.
• Work with project managers and customers to ensure applications meet evolving business requirements.
• Update AOD and Knowledge documents as needed.

Technical Skills:

• Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
• Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
• Manage and resolve networking issues related to DHCP and DNS in retail environments.
• Support POS printers and cloud platforms.
• Utilize automated support management and tracking tools to manage customer requests and issues efficiently.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience:

• 1-3 years of IT support experience, preferably in food and beverage management software products.

Technical Skills:

• Hands-on experience with Oracle Simphony, RES 3700, or 9700.
• Proficiency in POS and Mobile POS automation and integration.
• Basic understanding of Oracle/SQL databases.
• Knowledge of Windows 11, Marimba, PowerShell, and Python.
• Familiarity with Microsoft Azure cloud platform.
• Working knowledge of networks, PCs, and ability to resolve installation issues.
• Experience with payment processing systems and technologies.
• Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
• Experience using automated support management and tracking tools in a support center environment.

Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
• Customer-oriented, with the ability to work both independently and as part of a team.
• Analytical thinking and attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Willingness to learn and adapt to new technologies and processes.

• Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
• JavaScript and SQL experience.
• Knowledge of endpoint management tools such as SCCM/Retail.
• Experience with IT service management frameworks (e.g., ITIL).
• Knowledge of application performance monitoring tools.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.

The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $32 - $51