What are the responsibilities and job description for the Client Relations Associate position at BM Connect?
Emerging as a front-runner in business development and client relations, we have partnered with an impactful new client! Dedicated to creating a culture where both our customers and employees feel heard and valued. Our Client Relations Associates are empathetic, caring individuals who always put customers' needs first and are committed to finding the best solutions that align with both customer goals and our company's mission. To ensure unmatched customer support efforts, we’re looking for someone who can listen carefully to our clients, understand their needs, and provide solutions that help them achieve their service goals.
The Client Relations Associate position is an entry-level, sales-focused opportunity so no prior experience is needed. We only require our Client Relations Representatives to employ a positive attitude and a genuine desire to help people. We will provide you with comprehensive training and equip you with the resources you need to succeed!
Primary Responsibilities:
- Serve as the primary point of contact for clients, answering questions and addressing concerns with empathy and care.
- Foster strong, long-term relationships with clients by being attentive, responsive, and consistent in direct face-to-face communication.
- Actively listen to clients to fully understand their needs, ensuring that sales solutions are tailored to meet both their goals and the company’s objectives.
- Provide timely updates and follow-ups, ensuring customers are well-informed throughout the enrollment process.
- Collaborate with internal teams to find the best sales solutions and support for each client by creating personalized packages and service plans.
- Represent the company and its values with professionalism and integrity, always maintaining a customer-first mindset.
- Ensure customer satisfaction by resolving issues and offering solutions that enhance the overall sales experience.
Qualifications:
- 6 months - 2 years of experience experience in sales, client relations, or client account management is highly desirable
- Basic understanding of client relations, sales, and promotional principles
- Ability to stay calm under pressure and find solutions that keep both customers and the company happy.
- A passion for providing exceptional customer service and making a real difference.
What We Offer:
- An entry-level position with opportunities for growth and advancement within the company.
- Comprehensive training and mentorship to help you gain experience and impactful skills in your new career.
- A supportive and inclusive team environment where voicing your ideas is encouraged and your contributions are welcomed.
- Competitive compensation with nonmonetary incentives and benefits such as company-sponsored travel and prizes.
Job Type: Full-time
Pay: $58,084.00 - $59,809.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $58,084 - $59,809
