What are the responsibilities and job description for the Client Relations Associate (REMOTE) position at EZ Dental Billing LLC?
Job Description
Job Overview: We are seeking a dedicated and proactive Client Relations Manager (CRM) to manage the onboarding process for new offices. As the Integrations Manager, you will be responsible for ensuring a smooth, efficient, and exceptional experience for each new office we bring on board. Your role will focus on delivering excellent customer service, preventing cancellations, and ensuring a successful integration. This position is ideal for someone with strong organizational skills, excellent communication abilities, and a customer-focused mindset.
Key Responsibilities:
At EZ Dental Billing, we offer a friendly and supportive work environment with opportunities for growth. If you are a proactive, communicative, and computer-savvy individual looking to enhance your administrative career in a non-remote role, we encourage you to apply!
Company Description
EZ Dental Billing revolutionizes dental practice management with top-tier billing solutions. Our mission: transform dental billing into a seamless, efficient, and transparent process, letting you focus on patient care. Born from the vision of a former dental office manager in 2009, we understand the billing challenges you face. Our recent expansion, through a merger with Supreme Dental Billing Solutions, broadens our service range, boosting your practice's profitability and operational efficiency. We offer real-time reporting for unparalleled operational control and visibility, supported by a dedicated team of insurance specialists for each client. Partner with us for hassle-free management of your accounts receivable. EZ Dental Billing is here to simplify your dental billing, ensuring it’s nothing but smooth sailing.
EZ Dental Billing revolutionizes dental practice management with top-tier billing solutions. Our mission: transform dental billing into a seamless, efficient, and transparent process, letting you focus on patient care. Born from the vision of a former dental office manager in 2009, we understand the billing challenges you face. Our recent expansion, through a merger with Supreme Dental Billing Solutions, broadens our service range, boosting your practice's profitability and operational efficiency. We offer real-time reporting for unparalleled operational control and visibility, supported by a dedicated team of insurance specialists for each client. Partner with us for hassle-free management of your accounts receivable. EZ Dental Billing is here to simplify your dental billing, ensuring it’s nothing but smooth sailing.
Job Overview: We are seeking a dedicated and proactive Client Relations Manager (CRM) to manage the onboarding process for new offices. As the Integrations Manager, you will be responsible for ensuring a smooth, efficient, and exceptional experience for each new office we bring on board. Your role will focus on delivering excellent customer service, preventing cancellations, and ensuring a successful integration. This position is ideal for someone with strong organizational skills, excellent communication abilities, and a customer-focused mindset.
Key Responsibilities:
- Provide administrative support to the dental billing team.
- Answer and direct phone calls with professionalism and excellent customer service.
- Manage emails, schedules, and appointments.
- Perform data entry and maintain accurate records in company systems.
- Assist with billing inquiries, document preparation, and reporting.
- Send a welcome email to new offices, requesting completion of an information sheet.
- Add the office to the New Office Process spreadsheet and track progress.
- Schedule and conduct an onboarding call with the new office.
- Send a follow-up email with key details from the onboarding call.
- Excellent verbal and written communication skills.
- Strong proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Previous administrative or office experience is a plus.
- Dental Office experience required
- Positive attitude, strong work ethic, and willingness to learn.
- Ability to work in a team-oriented environment.
- Proven experience in client relations, customer service, or project management.
- Strong organizational skills with the ability to manage multiple tasks and timelines.
- Ability to work independently and as part of a team.
- Detail-oriented with a proactive approach to problem-solving.
- Strong focus on customer satisfaction and building long-term relationships.
- Monday to Friday 9-5 EST
At EZ Dental Billing, we offer a friendly and supportive work environment with opportunities for growth. If you are a proactive, communicative, and computer-savvy individual looking to enhance your administrative career in a non-remote role, we encourage you to apply!
Company Description
EZ Dental Billing revolutionizes dental practice management with top-tier billing solutions. Our mission: transform dental billing into a seamless, efficient, and transparent process, letting you focus on patient care. Born from the vision of a former dental office manager in 2009, we understand the billing challenges you face. Our recent expansion, through a merger with Supreme Dental Billing Solutions, broadens our service range, boosting your practice's profitability and operational efficiency. We offer real-time reporting for unparalleled operational control and visibility, supported by a dedicated team of insurance specialists for each client. Partner with us for hassle-free management of your accounts receivable. EZ Dental Billing is here to simplify your dental billing, ensuring it’s nothing but smooth sailing.
EZ Dental Billing revolutionizes dental practice management with top-tier billing solutions. Our mission: transform dental billing into a seamless, efficient, and transparent process, letting you focus on patient care. Born from the vision of a former dental office manager in 2009, we understand the billing challenges you face. Our recent expansion, through a merger with Supreme Dental Billing Solutions, broadens our service range, boosting your practice's profitability and operational efficiency. We offer real-time reporting for unparalleled operational control and visibility, supported by a dedicated team of insurance specialists for each client. Partner with us for hassle-free management of your accounts receivable. EZ Dental Billing is here to simplify your dental billing, ensuring it’s nothing but smooth sailing.