What are the responsibilities and job description for the Front Desk Agent Marriott Springhill Suites OKC position at BMI Hospitality Management?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will thrive in a fast-paced environment and possess the ability to handle guest inquiries with professionalism and courtesy.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with promptness and professionalism.
- Maintain accurate records of guest information and reservations using hotel management software.
- Answer phone calls using proper phone etiquette, providing information about services, rates, and availability.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist guests with luggage and provide information about local attractions and services.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Experience
- Previous experience in guest services or front desk operations is preferred.
- Familiarity with phone systems and hotel management software is advantageous.
- Bilingual candidates are encouraged to apply to enhance guest relations.
- Strong customer service skills with an emphasis on hospitality management.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Holidays
- Weekends as needed
Ability to Commute:
- Oklahoma City, OK 73104 (Required)
Ability to Relocate:
- Oklahoma City, OK 73104: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
