What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn & Suites (Hennessey)?
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Experience with computers, printers, fax machines etc..
- Customer service attitude
- Excellent communication and organizational skills
Benefit Conditions:
- Only full-time employees eligible
Communication method(s) used:
- In person
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Work Remotely
- No
Overtime
- Option for overtime with a pay of x 1.5
Job Type: Full-time
Pay: From $9.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Overtime
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $9
