Heavy Equipment Field Service Technician

Job description

POSITION SUMMARY: The Field Service Technician provides timely completion of

repairs and maintenance to various construction equipment and machinery at customer

locations, according to established procedures, while maintaining good working

relationships with customers and co-workers.

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to

classify their employees as being either exempt or non-exempt for the purpose of being

paid overtime wages. The essential duties of this job are such that the employee is

classified according to the FLSA as a Non-Exempt employee.

TRAVEL REQUIREMENTS: Up to 100%

To perform the job successfully, the employee must be able to perform each essential

duty of the job in a satisfactory manner, with or without reasonable accommodation. The

essential duties of the job include the Responsibilities, Experience, Proficiencies, and

Physical Demands described below.

RESPONSIBILITIES: Satisfactorily performing and/or achieving the following

Responsibilities are essential duties of the job.

• Repair and service machinery for complete customer satisfaction.
• Maintain, safely operate, and care for assigned service truck and company

owned tools and equipment per company requirements.

• Maintain up to date knowledge of all safety training, product training, and service

department goals.

• Complete assigned work with minimum re-work.
• Ability to work without direct supervision.
• Properly and safely use Ascendum owned tools and service equipment.
• Order parts and materials through Ascendum Parts to complete work

assignments.

• Ensure all company safety requirements are followed at all times.
• Complete all required paperwork and maintain records/photos/other materials as

required, for example, time clocking or collection records, SOC reports.

• Leave the working location in an as clean or better condition when job is

completed. Follow contamination control procedures.

• Complete all DOT requirements, including physical, medical card and safety

regulations.

• Seeks formal and informal performance assessments, including performance

versus expectations.

• Actively participates in required training, development programs, and electives as

suits one’s needs.

• Respond positively to other duties that may be assigned in the scope of the job.

EXPERIENCE/COMPETENCIES/PROFICIENCIES – Satisfactorily achieving and/or

meeting the following Experience, Competencies, and Proficiencies that are essential

duties of the job:

• Experience and/or Education: Trade school completion in appropriate field.
• Computer Skills: The employee can use the equipment and software required

to accomplish the responsibilities of this position. Knowledge of Microsoft

products such as Word, Excel, and Outlook.

• Possess ability to communicate with customers and co-workers in a positive and

enthusiastic manner. Maintain an approachable and friendly demeanor.

• Knowledge of safe job practices & regulations related to OSHA, MSHA and

Ascendum Machinery requirements.

• Aptitude for repairing, trouble shooting, and servicing equipment in changing

environments.

• Mechanical knowledge of tools and mechanical work for repairing equipment.
• Above average knowledge of hydraulics, electronics, diesel engines.
• Possess strong attention to detail.
• Raises issues and concerns promptly.
• Possess good verbal and written communication skills.
• Document work in a clear and concise manner.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

PHYSICAL DEMANDS – Being able to meet the Physical Demands of the job is an

essential duty of the job.

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• The position requires the ability to kneel, stoop, bend, climb and crawl without

restrictions.

• The position requires the continuous use of wrists, hands and/or fingers.
• The position requires the ability to lift up to 75 pounds.
• The position requires the ability to work in varying outdoor environments with

various terrain.

• Must possess the ability to safely drive a field service truck and pass DOT

physical and MVR requirements.

• Employees are expected to meet the Physical Demands of the job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Buford, GA: Relocate before starting work (Required)

Work Location: On the road

Job Type: Full-time

Pay: $25.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Richmond Hill, GA: Relocate before starting work (Required)

Work Location: On the road

Salary : $25 - $45