Experienced Automotive Service BDC Representative

About the position

The Service BDC Representative at BMW of Brooklyn is responsible for proactively reaching out to service customers to set appointments and fill the service schedule. This  position focuses on customer engagement, ensuring high-quality service consultations, and achieving productive-based commissions.

Responsibilities

• Data mines tele-service lists and makes outbound phone calls/texts to service customers.
• Informs service customers on their needed services and schedules their next appointment.
• Answers and routes calls, takes messages, and transfers to voicemail, providing customer service to callers.
• Provides exceptional customer service assistance to our service customers.
• Makes follow-up calls and confirmation calls.
• Understands customers' individual emergencies and accommodates different customer situations efficiently.
• Coordinates transportation for clients and checks vehicle history.
• Understands warranty guidelines,looking up labor quotes and times.
• Follows attendance and punctuality standards and adheres to timekeeping standards.
• Maintains a professional appearance and the professional appearance of the assigned work area.
• Attends pertinent training and company meetings as required.

Requirements

• Heavy focus on customer service and communication skills.
• Ability to make outbound calls and engage with customers effectively.
• Strong organizational skills and attention to detail for data entry.
• Ability to understand and accommodate customer emergencies and needs.

Nice-to-haves

• Experience in a customer service role, preferably in the automotive industry.
• Familiarity with service appointment scheduling tool (Xtime) and customer relationship management systems.
• Self-motivated, goal oriented. 
• Ability to multi-task through various applications and websites when scheduling an appointment.