BDC Service Representative

***ONLY APPLY IF YOU HAVE DEALERSHIP SERVICE OR BDC EXPERIENCE*** All other applications will not be considered

Are you a motivated and customer-focused individual with strong communication skills? Join our team as a Service BDC (Business Development Center) Representative and play a key role in delivering exceptional customer service at our dealership!

Job Overview:

As a Service BDC Representative, you will be responsible for handling inbound and outbound calls, scheduling service appointments, and assisting customers with their service-related inquiries. Your goal is to enhance the customer experience by providing timely and professional service while driving business growth for our service department.

Qualifications:

• Prior experience in customer service, call centers, or automotive BDC is a plus
• Strong communication skills (verbal and written) with a professional phone presence
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with CRM software is preferred
• Passion for delivering excellent customer service
• Interest in learning more about vehicle maintenance and dealership service operations
• Ability to follow detailed instructions accurately
• Strong work ethic and reliability
• Positive attitude and a team-oriented mindset
• High school diploma or equivalent required

Responsibilities:

• Answer inbound customer calls, emails, and online inquiries related to service appointments and repairs
• Make outbound calls to follow up on service leads, appointment reminders, and customer satisfaction
• Schedule and confirm service appointments efficiently, coordinating with the service team
• Provide accurate information about dealership services, promotions, and warranty programs
• Maintain a professional and friendly demeanor while handling customer concerns and inquiries
• Update and maintain customer records in the dealership’s CRM system
• Assist in marketing efforts by promoting service specials and loyalty programs
• Collaborate with service advisors and technicians to ensure seamless customer interactions

Benefits

• Medical and dental insurance
• 401(k) retirement plan
• Paid time off and vacation
• Career growth and advancement opportunities
• Paid training and development programs
• Employee discounts on dealership products and services

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18