What are the responsibilities and job description for the Service Scheduler/Coordinator/BDC position at Heritage Ford of Indiana?
Our beloved service scheduler has retired and Heritage Ford seeks a replacement.
The service scheduler is an administrative professional who acts as the voice of our dealership, communicating directly with our customers to schedule and coordinate daily maintenance or repair appointments for our technicians. This position is sometimes referred to as a service BDC within the automotive industry. We use the industry’s most advanced tools to help customers set and keep appointments for their vehicles. The scheduler will communicate through a number of channels such as phone, email, text, and chat to connect and coordinate with both customers and fellow service staff team members.
This role places a high emphasis on listening, detail, accuracy, and concern for our service customers. The scheduler must listen to the customers needs and appropriately schedule them to match available technician skill levels. A skilled scheduler can manage cancellations, filling the day with the best alternatives.
If you have previous experience as a medical or health care intake scheduler, front desk agent, document controller, coordinator, or procurement specialist, this role may be right for you.
Schedule:
Monday - Friday 8:00A - 6:00P
Job Duties include:
Scheduling and confirming service appointments via phone, email, or text
Scheduling and coordinating pickup and delivery of service customer vehicles
Answer phone calls, emails, and text messages
Coordinate with fellow staff members about schedules, service customers, and any changes
Resolve schedule conflicts as they occur
Sharing time critical information between service advisors, parts advisors, and managers
Job Requirements
Worthy of trust
Ability to listen to customer concerns
Ability to handle multiple calls and tasks
Strong communication skills
Be proficient with texting and emailing
Ability to smoothly share information and coordinate events with staff throughout the dealership
Capable of learning our information management systems (xTime, VINSOLUTIONS, RedCap)
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation/Holidays
Promotion and pay increases will be available to those who prove efficient.
For over 35 years Heritage Ford has served the Louisville and Southern Indiana community and become a center for automotive professionalism and sales innovation. Join us in providing value to our customers as you grow personally and professionally in a supportive environment.
The service scheduler is an administrative professional who acts as the voice of our dealership, communicating directly with our customers to schedule and coordinate daily maintenance or repair appointments for our technicians. This position is sometimes referred to as a service BDC within the automotive industry. We use the industry’s most advanced tools to help customers set and keep appointments for their vehicles. The scheduler will communicate through a number of channels such as phone, email, text, and chat to connect and coordinate with both customers and fellow service staff team members.
This role places a high emphasis on listening, detail, accuracy, and concern for our service customers. The scheduler must listen to the customers needs and appropriately schedule them to match available technician skill levels. A skilled scheduler can manage cancellations, filling the day with the best alternatives.
If you have previous experience as a medical or health care intake scheduler, front desk agent, document controller, coordinator, or procurement specialist, this role may be right for you.
Schedule:
Monday - Friday 8:00A - 6:00P
Job Duties include:
Scheduling and confirming service appointments via phone, email, or text
Scheduling and coordinating pickup and delivery of service customer vehicles
Answer phone calls, emails, and text messages
Coordinate with fellow staff members about schedules, service customers, and any changes
Resolve schedule conflicts as they occur
Sharing time critical information between service advisors, parts advisors, and managers
Job Requirements
Worthy of trust
Ability to listen to customer concerns
Ability to handle multiple calls and tasks
Strong communication skills
Be proficient with texting and emailing
Ability to smoothly share information and coordinate events with staff throughout the dealership
Capable of learning our information management systems (xTime, VINSOLUTIONS, RedCap)
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation/Holidays
Promotion and pay increases will be available to those who prove efficient.
For over 35 years Heritage Ford has served the Louisville and Southern Indiana community and become a center for automotive professionalism and sales innovation. Join us in providing value to our customers as you grow personally and professionally in a supportive environment.
