What are the responsibilities and job description for the BMW Genius position at BMW of Loveland?
The road to opportunity starts here:
BMW of Loveland (a John Elway company) is seeking a passionate, tech savvy individual to join our team. The BMW Genius will be our product knowledge expert for our customers, ensuring they have the complete understanding of the BMW model, features and technologies. Your role is key to providing an unparalleled experience supporting our customers in making the most of their BMW vehicle purchase. Help contribute to our goal of providing an extraordinary automotive experience to all our customers. Come join our BMW team!
What We Offer
- Health insurance
- Dental and vision insurance
- Accident and disability insurance
- Company Paid Basic Life Insurance
- Company Paid Accidental D&D Insurance
- Paid time off
- Sick Time
- Employee Discounts on Parts and Service
- Employee Vehicle Purchase Programs
- Referral Program
- 401(K) Retirement Plan
- Comprehensive employee recognition programs
- Career progression opportunities
Responsibilities
- Maintain an in-depth understanding of BMW vehicles, including their features, technology, specifications and options. Stay updated on the latest BMW models and innovations.
- Engage with customers in the dealership to answer questions, provide detailed explanations, and offer insights on the various BMW models and their features.
- Conduct one on one sessions with customers to demonstrate and explain the functionalities of BMW vehicles tailoring the experience to the customer’s needs and preferences
- Provide hand on demonstrations of the vehicle features, such as the iDrive system, navigation, and driver assistance systems.
- Assist new owners in setting up and customizing their vehicle settings including Bluetooth, navigation and driver profiles. Offer follow-up support to ensure customers are comfortable with their vehicle.
- Ensure a positive customer experience by being approachable, patient, and knowledgeable exceeding the customer’s expectations every time
- Performs other duties as assigned
Qualifications
- Passion for the BMW brand and automotive technology
- Strong communication and interpersonal skills
- Ability to explain complex technologies in a simple way
- Comfortable using digital tools, mobile apps, and in car technology
- Able to work flexible schedules and some Saturdays
- Positive attitude, can-do mentality, confident, outgoing personality, eagerness to improve
- High school diploma or equivalent
- Prior experience in customer service or automotive retail is a plus
- Professional attitude and the ability to deliver exceptional customer service
- Reliable transportation to and from work every single day
- Valid driver license and clean driving record
At BMW of Loveland, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
