What are the responsibilities and job description for the Service Dept. Receptionist position at BMW of San Antonio?
Principle BMW of San Antonio
Service Dept. Receptionist
Who You Are
Principle Auto is looking for an exceptional Receptionist to join our rapidly growing dealerships. The receptionist will be the face of the dealership and the first impression. The receptionist must be highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. The receptionist must demonstrate excellent interpersonal and communication skills.
What We Offer
We continuously invest in our people with ongoing education within Principle University and ongoing professional development.
Job Highlights / Benefits:
Our benefits and premiums have been compared to companies of like size locally to ensure that we are offering the best benefits at a competitive price.
- Auto Purchase Discount
- Service Discount
- Christmas Savings Fund Program
- Flex days
- Vacation
- Paid Holidays
- Wellness Benefit Program
- Medical Coverage
- Vision Coverage
- Long Term Disability
- Short Term Disability
- Supplemental Life Insurance
- Group Life Insurance – company paid
- 401K Plan – With employer matching contributions
- Tuition Reimbursement
Who We Are
Our Mission: We Live to Provide Exceptional Care.
Our Purpose: Helping People Live a Better Life
Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.
Our Values Are Our G-U-I-D-E
- Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.
- Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.
- Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.
- Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.
- Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.
Responsibilities of the Receptionist:
- Answer incoming phone calls and direct them to the appropriate departments
- Greet visitors and employees as they walk into the building
- Verify appointments
- Managing incoming calls and correspondence
- Managing constantly shifting priorities with flexibility and accuracy
- Identifying and resolving problems in a timely manner by gathering and analyzing related information
- Screen incoming calls, E-mails and correspondence - responding independently when possible
- Will be required to scan and file
- Restock and keep the customer lounge areas clean
- Responsible for keeping immediate area and the surrounding area clean and tidy
Qualifications of the Receptionist:
- 2 to 3 years working as receptionist or in a customer service environment
- Experience working a multiline phone system and have basic computer skills
- Experience setting up/verifying appointments for clients and/or researching/answering client’s questions
- Must be able to provide quick turnaround of unanticipated requests
- Must be able to prioritize and organize workflow to ensure effectiveness and efficiency
- Maintains a polished and professional demeanor that aligns with company standards and enhances customer confidence.
- Strong interpersonal and communication skills to provide exceptional customer experiences, build rapport, and address client needs effectively.
- Proven ability to negotiate effectively, close deals successfully, and maximize value for both the customer and the organization.
- Must possess a state-issued, valid driver’s license.
- A history of safe and responsible driving with no major violations.
- Must successfully pass a criminal background check in accordance with company policies and legal requirements.
- Completion and clearance of a pre-employment drug test as part of the hiring process.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use of hands to hold, handle or feel; and able to reach with hands and arms. The employee frequently is required to talk, hear, walk, climb or balance; stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE
