What are the responsibilities and job description for the Senior Associate, Client Service position at BNY External Career Site?
Senior Associate, Client Service
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the centre of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.
We’re seeking future team members for our Senior Associate, Client Service to join the Ginnie Mae Operations team located in Lake Mary, FL - Hybrid positions.
In this role, you’ll make an impact in the following ways:
- Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem-solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides individuals at assigned clients information related to BNYs products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- Resolves complex or non-routine client issues or inquires, as needed.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses understanding of BNY products and services to best propose expanded offerings to clients for front office consideration. Leads and participates in internal activities and initiatives designed to improve the client experience.
- Helps develop process improvements.
- No direct reports. Provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- Experience working with Ginnie Mae system required.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
