What are the responsibilities and job description for the Senior Director, Strategic Planning - Client Services position at BNY External Career Site?
Senior Director, Strategic Planning - Client Services
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000 employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Director, Strategic Planning to join our Client Services team. The preferred location for this role is Greenwich, CT - Hybrid.
In this role, you’ll make an impact in the following ways:
- Partner with Client Service Practice Lead to define the vision, roadmap, and standards of the enterprise client service strategy
- Identify and implement set of metrics that measure how BNY will drive better client outcomes (satisfaction, adoption, etc.)
- Help to develop client service initiatives to fundamentally transform BNY’s client impact
- Define and execute the client service strategy, providing thought-leadership and partnership with other Practice leads to be aligned on enterprise strategy to deliver OKRs
- Prepare content on progress of Practice roll-out for weekly stand-ups and additional forums
- Drive Practice engagement and accountability across lead Service Delivery Groups to ensure the adoption success required within the Practice
- Develop and maintain strong partnerships with Platform Leads, Practice Leads, Hub Leads, and other business functions as needed
To be successful in this role, we’re seeking the following:
- Deep knowledge of BNY’s products, their operations, and of the Platform domain area
- Highly collaborative individual who can influence multiple internal partners to drive results in a matrixed organization
- Ability to balance extremely high attention to detail and accuracy with tight deadlines on critically meaningful work
- Intellectual curiosity: desire to constantly learn and continuously improve
- Strong communication and presentation skills (both verbally and in writing) to a variety of audiences
- Adept at articulating complex workstreams, successes and challenges, and future trends into an engaging storyline for senior executives and stakeholders
Qualifications:
- Minimum of 12-15 years’ experience
- Bachelor's degree in business or a related discipline, or equivalent work experience required
- Experience managing teams with a demonstrated track record of process improvement and operational excellence
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
