Demo

Guest Services Agent

Boar's Head Resort
Charlottesville, VA Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 4/29/2025
Description

Job Title: Guest Service Agent

Job Summary

We are seeking a friendly and professional Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries and requests.

Key Responsibilities

  • Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
  • Assist guests with check-in and check-out processes efficiently and accurately.
  • Respond to guest inquiries and resolve any issues or complaints in a timely manner.
  • Provide information about hotel services, local attractions, and amenities.
  • Maintain accurate records of guest information and transactions.
  • Collaborate with other hotel departments to ensure guest satisfaction.
  • Handle phone calls and emails professionally, addressing guest needs and requests.
  • Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Requirements

  • High school diploma or equivalent; additional education in hospitality is a plus.
  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in using computer systems and hotel management software.
  • A positive attitude and a passion for providing outstanding guest service.

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