What are the responsibilities and job description for the Guest Services Agent position at Boars Head Resort?
Description:
Job Title: Guest Service Agent
Job Summary:
We are seeking a friendly and professional Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries and requests.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Respond to guest inquiries and resolve any issues or complaints in a timely manner.
- Provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Handle phone calls and emails professionally, addressing guest needs and requests.
- Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests.
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements:
High school diploma or equivalent; additional education in hospitality is a plus.- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and hotel management software.
- A positive attitude and a passion for providing outstanding guest service.
