Aquatics Service Agent

JOB OVERVIEW

The Aquatic Service Agent is responsible for contributing to the overall guest experience, providing exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement.

ESSENTIAL JOB FUNCTIONS

• Arrange pool furniture according to plan at top of shift.
• Clean pool furniture as needed.
• Assist Aqua Poolside staff with clearing tables.
• Offer cold water and towels to guests at check-in,
• Greet and check in all members and resort guest.
• Staff retail area at check-in, restock and manage POS system for pool retail.
• Ensure chairs are cleared of towels as guests depart pool area.
• Help cover all special events, including holidays.
• Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.
• Ensure that all daily and rotational tasks are completed during each shift including:

• Maintain a welcoming check-in process for all members and guests.
• Ensuring the pool area maintains a high standard of cleanliness, including towels and garbage.
• Ensuring that towels are stocked and offered upon guest entry.

11. Contribute to overall resort team effort by completing additional duties as assigned.

WORK ENVIRONMENT

Outdoors at the Boar's Head Sports Club

Essential:

• Exceptional customer service skills with previous customer service experience.
• Excellent communication skills, both written and verbal.
• Ability to work additional hours during special events, weekends and holidays.
• Computer knowledge and experience.
• Proven ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Resolve problems calmly, using good judgment.
• Work independently.
• Understand customer service needs and solve them proactively.
• Work effectively with managers and co-workers.
• Work under stress in a fast-paced environment.

Desirable:

• CPR/First-Aid training.
• Hotel/Resort customer service background.
• Experience as a Front Desk Agent or in a pool environment.

SAFETY RESPONSIBILITIES

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.