Demo

Lead Aquatics Service Agent

Boars Head Resort
Charlottesville, VA Full Time
POSTED ON 3/14/2025
AVAILABLE BEFORE 5/6/2025
Description:

Responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement

Requirements:
  • Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues.
  • Provide support to Aquatics Service Agents in absence of Aquatics Supervisor.
  • Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed.
  • Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction.
  • Help cover all special events, including holidays.
  • Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.

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