What are the responsibilities and job description for the Customer Service Representative position at Bob Boyte Chevy?
Customer Service Representative Level 1
Responsibilities and Qualifications
Our DSA (Dealer Sales Assistants are tasked with managing inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits agents exhibit.
- Contact and communicate with customers to identify automotive needs.
- Answer all calls in a prompt, professional and courteous manner.
- Use scripts to collect all pertinent customer information and document in the system accordingly.
- All appointments must be entered into the dealership customer management system.
- Must be able and willing to make a high-volume amount of calls a day
- Document all communication with the customer in the customer management system
- Follow all dealership processes and procedures, high frequency of contact with customers
- Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
- Be able to create and maintain customer relationships
- Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
- Must have reliable transportation to and from work for all scheduled working hours
- Experience using customer tracking systems to track calls to customers preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred, but not required.
- Appointment setting experience a plus
- Great communication skills
- Team player
- Good interpersonal skills and ability to work successfully in a team environment
- Must be a minimum of eighteen years of age
- Maintain valid Driver’s License
- Must be able to pass pre-employment screens (background and drug test)
Salary : $14 - $19
