What are the responsibilities and job description for the Experienced BDC/Call Center Rep position at Bob Caldwell Automotive, Inc?
EXPERIENCED BDC/Call Center Reps
Great pay! Commissions based on appointments & sold vehicles! Paid weekly, commissions paid monthly.
Responsibilities
- Reach out to customers by completing phone calls, emails, and text messages (100 /day) as assigned by the CRM system and/or management
- Work closely with service management to communicate customer expectations and ensure a fantastic customer experience
- Present in a professional and well-spoken manner at all times
- Generate service appointments by working with prospective customers who have requested assistance or information via internet, email, chat or phone call inquiries
- Generate appointments by selling the value of our store, our high level of service and track record of integrity and customer care
- Log all activities and take extensive detailed notes
- Meet and exceed goals each month and quarter
- Stay informed about new products, features, accessories etc. and their benefits to customers
- Refer customers who have additional questions to the service advisor or other
- appropriate individual.
- Attend service trainings as well as service meetings as assigned
Qualifications
- Strong verbal and written communications skills
- Interest and ability to make a high-volume of outbound calls
- Tech-savvy and experience with a CRM or the ability to quickly learn new software
- Time management, prioritization and multitasking skills with the ability to manage a high workload
- Team player attitude
- Willing to submit to a pre-employment background check & drug screen
- Clean driving record and valid driver’s license
Experience preferred but not required:
Vinsolutions
Activator
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
