What are the responsibilities and job description for the Sales Leadership Role position at Bob's Discount Furniture?
Job Description
The Sales Supervisor is a critical role within Bob's Discount Furniture organization, responsible for ensuring that stores provide an exceptional customer experience while fostering sales in accordance with The Bob's Way to both internal and external customers.
The primary function of this role is to manage the daily operations of a Bob's Retail Office, Café and Bob's Way to Pay programs; inclusive of recruiting, hiring, maintaining staffing levels and scheduling to meet the needs of the business. Additionally, this role serves as an active liaison to Bob's Acceptance Now partners; championing the Bob's Way to Pay inclusive of training, tracking and driving ancillary revenue by identifying and leveraging successful selling behaviors according to Company guidelines.
This role drives tactical compliance on all office metrics to include but not limited to; Cash Management, Team Management, Customer Experience expectations, Payroll processing, coordination of logistics and successfully drives Point of Purchase Sales. The Sales Supervisor will also assist in Sales Floor Management when necessary and is a key carrying Manager that will provide opening, closing and MOD support.
This role takes an active role in conducting Store-level Human Resource function to include: performance management, new Team member orientation, tracks and maintains employee statuses and oversees all pertinent maintenance of personnel records. The Sales Supervisor is a primary contact for Store Management and Home Office Departments including Human Resources/Payroll, Customer Care, Store Operations and Delivery.
