What are the responsibilities and job description for the Customer Service Contact Center -CSR 1 position at Bobby Dodd Institute?
Customer Service Representative : Contact Center
The Contact center agent Provides best-in-class customer service by answering incoming calls and placing outbound calls to / from customers for the purpose of supporting clients' business growth and customer service goals. Maintain strong knowledge of products, FAQs, and processing steps. Provide efficient, courteous customer service and assistance in all aspects of product offerings and services.
Job Responsibilities :
- Answers phones and research inquiries
- Research and document / update databases
- Provides information to internal and external customers.
- Regenerates copies of pertinent correspondence.
- Processes additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, data entry, etc.
- Demonstrates regular, reliable, and predictable attendance.
- Other duties as assigned.
Job Requirements
Education : High School Diploma or GED
The CSR may be expected to complete other duties as assigned by management. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are at the employee's request for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our contact center BPO (Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs.
Bobby Dodd Institute (BDI) is an equal-opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
