Position Summary : In this role, you are responsible for managing tasks / items related to equipment rental at this location.
You are responsible for understanding and meeting customers’ needs and delivering customer satisfaction while supporting The Leppo Way.
Essential Job Functions
- Greet customers and determine / understand customer equipment needs through questioning and qualifying; provide alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available.
- Manage your fleet per your location.
Check the availability of the equipment in the yard (if unavailable, determine if another location has the equipment or when the equipment will become available).
Obtain customer information; complete rental contract finalizing details about when, where and what equipment is required; place the rental order in the computer; coordinate with the yard and drivers on the delivery of equipment to the job site or for in-store customer pickup.Maintain any “downed” rental equipment while working with Service to ensure the creation of service work orders on rentals (This may include swapping out downed units for the customer).Maintain awareness of KPIs and what you can do to meet those expectations.Handle customer complaints in a professional mannerMaintain cash drawer EOD and bill customers with POA (Paid on Accounts)May be responsible for other tasks, loading and unloading equipment, dispatching, timekeeping, and / or moving to the need.Other duties as assigned by manager.Qualifications / Experience / Education
High School Diploma, GED, Technical or Trade SchoolEquipment rental industry experience preferred – not required.Strong customer service and phone skillsSolid computer and administrative skillsMust be highly adept at multitasking.Abstract reasoning and the ability to "think on the fly."Ability to work in collaboration with various team members.Why Leppo?
2.5 Weeks PTO your first year!Paid Holidays and 1 Floating HolidayMedical, Dental, FSA & Vision Insurance within 30 days!Rewards, Recognition, Companywide Bonuses, Milestone Anniversary Gifts, and Quarterly Lunches!Company Paid Life Insurance / AD&D & Employee Assistance ProgramCompany Paid Short Term Disability & Long-Term Disability401K Plan MatchPaid Training and DevelopmentDiscounts on products and servicesWorking Conditions & Physical Requirements
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening, and speaking with internal and external clients.Leppo Rents is proud to be an Equal Opportunity Employer.
Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran / military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
