Host/Hostess

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

P*assionate – *We love what we do and have fun doing it!

R*efined – *We strive for excellence in our communication.

O*wnership – *We are proactive and accountable in any task, challenge or opportunity presented to us.

Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

Innovative – We are eager and open to seeking ways to improve Country Club life.

Safe – We take responsibility for creating a safe environment.

Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW: The Hostess provides a welcoming first impression and exceptional guest experience by greeting members and visitors, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of service within the dining area. The Hostess plays a crucial role in maintaining the country club's standards of hospitality and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Greet and welcome members and guests as they arrive at the country club when possible, using proper member name usage.

· Manage the reservations system and oversee waitlists.

· Assign and manage seating, ensuring timely accommodation for guests.

· Provide menus and inform guests about specials or events.

· Assist members and guests with inquiries and handle any complaints or service issues.

· Collaborate with waitstaff and kitchen to ensure smooth operation.

· Maintain cleanliness and organization of the hostess stand and waiting area.

· Monitor dining area for guest satisfaction and proactively engage with patrons.

· Schedule and coordinate staff breaks during busy service times.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

· Responds to requests for service and assistance.

· Contributes to building a positive team spirit.

· Treats people with respect.

· Works with integrity and ethically.

· Follows policies and procedures.

· Supports organization's goals and values.

· Adapts to changes in the work environment.

· Is consistently at work and on time.

· Follows instructions, responds to management direction.

· Asks for and offers help when needed.

· Includes appropriate people in the decision-making process.

· Treats others with respect and consideration regardless of their status or position.

· Demonstrates accuracy and thoroughness.

· Completes work in timely manner.

· Observes safety and security procedures.

· Reports on potentially unsafe conditions.

· Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

· High school diploma or equivalent; hospitality experience preferred.

· Excellent communication and interpersonal skills.

· Strong organizational and multitasking abilities.

· Proficiency with reservation management systems.

· Flexibility to work evenings, weekends, and holidays as needed.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The employee must frequently lift and/or move up to 5 pounds.

· While performing the duties of this job, the employee is frequently required to walk and stand.

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· A fast-paced, customer-focused environment requiring teamwork and a commitment to providing exemplary service.

· This position works in an environment with moderate noise level.

· Ability to maneuver through a crowded dining area.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person