Barista

Dawn Cafe at Bode Hotel in Nashville is looking for talented & caring individuals who are passionate about hospitality to join our team!

Our Baristas work in beautifully designed spaces drenched in natural light and a fun, easy vibe that attracts locals and travelers from around the world. Baristas will offer our guests a carefully curated menu of handcrafted coffee and tea drinks as well as a selection of delicious breakfast items. Our service style is casual with an emphasis on creating connections with guests- assisting them with anything they may need during their stay - and careful attention paid to every touchpoint in the guest experience. Our Cafe will be open for breakfast and lunch.

Primary Responsibilities

Baristas are responsible for greeting guests of the cafe and hotel warmly and providing all visitors with the highest levels of customer service. Baristas will maintain knowledge of common coffee drinks and prepare the Cafe coffee menu to specification standards. Baristas will take food and beverage orders, prepare the order, assist guests with retail items, and complete all transactions in a timely manner and with warm hospitality. Baristas will also assist hotel guests with any requests or inquiries, including check-in, recommendations to City attractions, and points of interest.

Job Functions

• Maintain complete knowledge at all times of all hotel features/services, activities, and events and be able to engage/discuss with guests.
• Provide excellent customer service while maintaining a clean and attractive outlet for guests.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders
• Ensure tables and cafe areas are always in a clean and presentable manner
• Inspect, plan, and ensure that all materials, workspaces, and equipment are in complete readiness for service.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and at whatever time of the day.
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Adhere to payment, cash handling, and credit policies/procedures.
• Ensure daily cleanliness of outlets, kitchen, and menus, including all fridges, freezers, equipment, and storage areas.
• Ensure all expired products are removed from inventory.
• Ensure retail is always stocked and looks presentable

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

General Skills/Qualifications

• Prior experience with craft coffees
• Excellent written and oral communication skills
• Highly developed interpersonal skills
• Working knowledge of point-of-sale systems
• High level of stamina to work on feet for extended periods
• Food Handlers Certificate
• Responsible Beverage Service Certificate

TMCH is an Equal Opportunity employer that believes diversity makes us stronger.

Job Type: Full-time

Pay: $14.75 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $15