Job Description
Job Description
Description : Job description
We are seeking a highly motivated, knowledgeable Community Manager to assist with oversight of a multifamily property portfolio.
The Community Manager is accountable for all community operations, effective management and coordination of personnel, activities, and available resources in order to accomplish community objectives. These objectives will include maximizing occupancy levels, responsible use of resources, as well as monitoring and management of expenses to maintain / increase property value. Additionally, the Community Manager will ensure the Assistant Community Manager is fully trained to assume managerial duties in the event of the property manager’s absence.
DUTIES AND RESPONSIBILITIES :
Conduct all business in accordance with established policies and procedures including the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, and all other applicable federal and state landlord-tenant laws.
Financial
- The community manager is responsible for staying within the established budget guidelines throughout the year
- Actively maintain and report monthly variances and narratives
- Ensures all rent is collected when due and posted in a timely manner
- Processes all receipts and bank deposits immediately
- Performs evictions, utility cut-offs and landlord liens as required on delinquent rents
- Communicates with vendors concerning work scheduling, billings, vendor relations and certificates of insurance
- Submits and approves invoices for payment
- Stays abreast of market rental rates and recommends modifications to the Regional Property Manager
Human Resources
Hires, trains, motivates and supervises all on-site staff in order to achieve operational goalsEngages with new employees to orient and trainPerforms formal and informal performance evaluations, reviews and approval of timesheetsInstructs and advises on-site staff of employee procedures and guidelinesProvides comprehensive feedback to non-performing employeesFacilitates disciplinary procedures and documentations up to and including termination of employment when necessaryConducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be neededSafety
Reports all community incidents immediatelyEnsures injury reports are completed and filed as neededSchedules and verifies completion of preventative maintenance items, including required jurisdictional inspections of elevators, sprinklers, backflows, etcAdministrative
Ensures that lease files are complete and fully executedEnsures the community office opens on scheduleAssesses the condition of office, curb appeal of community, and common space tidiness dailyAttends scheduled corporate management meetingsMaintains records on all aspects of management activity on a daily, weekly, and monthly basisSubmits required reports to corporate offices on specified cadenceAssists with hiring for open positionsAttends to special projects, audits, and other analysis needsApproves and imports batch filesIdentifies building concerns, security issues, maintenance issues, and capital needs and escalates accordinglyResident Relations
Maintains a positive customer service attitude at all timesPerforms resident move-ins and move-outsReviews all notices to vacateInitiates and implements policies / procedures to maintain resident communicationsCrafts and distributes bulk tenant communicationsMaintenance
Walks and inspects the community dailyWalks vacants weeklyUpdates vacancy status on a daily basisCoordinates with maintenance and make-ready staff to ensure timely processing of turnsCollaborates with the Maintenance Supervisor to monitor and schedule all maintenance activityProcesses move-out dispositions in a timely and sensitive mannerEnforces work order and turn policiesProvides prioritization of work to align leasing and maintenance goalsMarketing & Leasing
Conducts weekly market surveysShops competition to remain aware of neighborhood and submarket conditionsWelcomes and shows community to prospective new residentsMonitors leasing traffic, activity, conversion ratiosTrains leasing staff and assistant manager to maintain occupancy goalsHandles incoming correspondence from prospects and tenantsMaintains awareness of market / industry conditions and trends via trade publications, professional organizations, etc.Monitors advertising and online presenceUpdates online vacancy dailyApproves all prospect applicationsWorks with leasing staff to capitalize on all traffic and leasing opportunitiesRequirements : Qualifications
This position requires three years of experience in on-site multifamily property management with a minimum of one year as a community manager. Candidates must have a background in supervision and a successful track record of accomplishments. Candidates must also be familiar with Seattle-specific multifamily housing regulations and Multi-Family Tax Exemption programs.
Required Skills
AppFolio Property Management SoftwareCalculation of prorates, discounts, and standard ratiosSpreadsheet creation / manipulationGenerate well-crafted written correspondence and reportsTime managementWork Hours : Full time hours- salaried position. Must be available on weekends for staffing needs and emergencies.
Competitive pay DOE - $85,000 - $90,000 / year
Additional Requirements
Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment communities and surrounding neighborhoodsAttend training sessions and / or industry eventsMust have valid driver’s license and evidence of automobile insuranceBenefits
401(k) Retirement planDental insuranceVision insuranceHealth insurancePaid time off
Salary : $85,000 - $90,000
