Assistant Hospitality Manager

Job Title: Assistant Hospitality & Spa Manager
Location: Bodhi Farms, Montana
Reports to: Hospitality & Spa Manager

About Bodhi Farms:
Bodhi Farms is a sustainable boutique eco-resort set just outside Bozeman, Montana. Known for our luxurious glamping accommodations, wellness offerings, and farm-to-table experiences, we focus on providing guests with an authentic, nature-based retreat. Our small, close-knit team works together to create memorable experiences for guests while maintaining a strong commitment to sustainability and community. We’re looking for an Assistant Hospitality & Spa Manager who shares this vision and is ready to help take our guest experience to the next level.

Job Summary:
The Assistant Hospitality & Spa Manager is an integral part of the guest services and spa management team at Bodhi Farms. This hands-on, guest-facing role will support the Hospitality & Spa Manager in overseeing all aspects of hospitality operations, including glamping and wellness services, front desk management, housekeeping, and staff training. The position requires a strong work ethic, exceptional communication skills, and the ability to stay calm under pressure while providing world-class service to guests.

Key Responsibilities:

• Guest Experience Management:
• Ensure exceptional guest service by welcoming guests, managing check-ins/check-outs, and addressing any concerns or requests promptly.
• Collaborate with the Hospitality & Spa Manager to manage and optimize guest activities, including spa services, farm classes, yoga, and other wellness programs.
• Maintain a professional and welcoming demeanor at all times, fostering a memorable experience for guests.
• Handle guest complaints and concerns with professionalism, striving for swift resolution and guest satisfaction.
• Operational Support:
• Assist in managing the daily operations of the Welcome Shack, including inventory management, maintenance requests, and ensuring the facility is clean and organized.
• Support housekeeping and maintenance teams to ensure all glamping accommodations, common areas, and wellness spaces are well-maintained and ready for guest use.
• Manage spa scheduling, oversee housekeeping schedules, and assist with ensuring all treatment rooms are prepared for wellness appointments.
• Rate & Occupancy Management:
• Assist in monitoring and adjusting rates to increase occupancy and RevPar (Revenue per Available Room).
• Stay informed on industry trends and competitor rates, using tools and data to make strategic pricing adjustments.
• Scheduling & Coordination:
• Help ensure effective scheduling for all seasonal staff and wellness practitioners.
• Support the planning and execution of special events, retreats, and other guest activities, ensuring all logistics run smoothly.
• Assist with practitioner scheduling, ensuring that yoga instructors, massage therapists, and other service providers are scheduled according to guest demand.
• Property Management & Administration:
• Utilize property management systems (PMS) such as Cloudbeds, and wellness scheduling tools like Acuity, to assist in reservation management.
• Ensure all communication with guests via phone, email, and text is prompt, professional, and helpful.
• Complete incident reports and ensure safety protocols are followed to reduce risk and ensure a safe environment for staff and guests.
• Leadership & Professionalism:
• Foster a positive, team-oriented atmosphere by supporting your colleagues and leading with integrity.
• Provide guidance and direction to staff, ensuring adherence to established processes and best practices.
• Demonstrate a proactive approach to problem-solving, looking for solutions that improve the guest experience.

Qualifications:

• Previous experience in hospitality or customer service, ideally in a luxury hotel, resort, or eco-lodge setting.
• Experience with property management software (PMS), preferably Cloudbeds, and wellness scheduling tools like Acuity.
• Exceptional communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong leadership qualities with a focus on teamwork, training, and development.
• Knowledge of wellness, spa, and outdoor hospitality is a plus.
• Bachelor’s degree in hospitality or a related field is preferred but not required.
• Ability to work weekends, holidays, and flexible hours as needed.

Physical Requirements:

• Ability to lift up to 75 lbs. and move items over short distances (up to 25 feet).
• Ability to work outdoors in varying weather conditions, ranging from 0°F to 100°F.
• Ability to stand and move around for extended periods (up to 10-12 hours per day).

Compensation & Benefits:

• Competitive salary based on experience.
• Employee discounts on accommodations, wellness services, and products.
• Complimentary yoga classes, sauna access, and farm events.
• Opportunity to grow within a dynamic, expanding company.
• Work in a unique, picturesque setting with a strong focus on sustainability and community.

How to Apply:
Interested candidates should submit a resume and cover letter outlining relevant experience and why they are a good fit for the Assistant Hospitality & Spa Manager position at Bodhi Farms. Please email your application to [email address/website].

At Bodhi Farms, we believe in creating an inclusive, respectful workplace. We encourage individuals from all backgrounds to apply.

Job Types: Full-time, Seasonal

Pay: $20.00 - $23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Shift:

• Day shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Bozeman, MT 59718 (Required)

Ability to Relocate:

• Bozeman, MT 59718: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23