What are the responsibilities and job description for the Patient Care Coordinator/Receptionist position at Bodhi TCM Acupuncture?
Patient Care Coordinator/Receptionist (Full-Time | In-Person)
Melbourne, FL | Monday–Friday | Warm, Healing Clinic Environment
Are you outgoing, caring, love to smile, connecting with people and want to go home at the end of the day knowing you helped change lives? If so, this is the job for you!
At Bodhi TCM Acupuncture, we offer a different kind of healthcare. We help patients restore their health naturally—even after everything else has failed. Our work is more than just a job—it’s a mission to transform lives and uplift our community through natural healing.We’re a dynamic team that loves to laugh, support each other, and stay focused on what really matters: helping people heal.
WHO WE ARE LOOKING FOR
The ideal candidate has an outgoing personality, loves to answer questions, has a caring nature, exceptional attention to detail, is tech savvy, and can multitask in a fast-paced environment.
You’ll report directly and work closely with the Doctor and Co-Founder.
OUR CORE VALUES
- Caring: We treat our patients like family, with kindness and compassion.
- Integrity: We’re honest, dependable, and respectful to others and our environment.
- Safety: We maintain the highest safety standards to ensure patient well-being.
WHAT OUR PATIENTS ARE SAYING:
-"Dr. Andrea and her staff are kind, consistent, efficient, and accommodating. They offer assistance before you even ask for help. Scheduling is also very easy. Thank you for giving me my life back!!"
-"Dr. Andrea and her team take time to answer my questions (I have a lot sometimes!) and they’re seriously SO nice and friendly!"
-"This place is absolutely incredible, and the women here are nothing short of amazing. They’ve completely transformed my day-to-day life."
-"There are not enough positive words to describe the experience at Bodhi TCM. Professionalism, knowledge, kindness & compassion are the,"norm.""
ROLE
As a Patient Care Coordinator, you’ll be the warm and welcoming face of the practice, the calm presence that keeps things flowing, and the organized mind behind the scenes. You’ll handle everything from welcoming new patients to coordinating follow-ups and managing front desk responsibilities—all while helping maintain the healing energy of the clinic.
This position blends front desk responsibilities, patient communication, back-office support, and administrative duties to ensure our patients feel seen, cared for, and supported at every step.
DAILY RESPONSIBILITIES
Patient Experience
- Greet every patient warmly and by name
- Encourage patients throughout their healing journey and celebrate their progress.
- Guide patients to treatment rooms and assist with room setup or turnover as needed
- Help ensure patient flow is smooth and efficient throughout the day
- Navigate the fast-paced environment with a sense of urgency.
Front Desk & Communication
- Answer phones, voicemails, emails, and texts promptly and professionally
- Confirm appointments and follow up on no-shows or inactive patients
- Follow up with consults and potential patients who have not yet started care
- Email patient forms, reminders, and helpful instructions before appointments
- Create and send invoices, receipts, and superbills; process payments and track daily totals
- Assist patients with insurance-related questions and documents
- Adhere to HIPAA privacy laws and safety guidelines.
Admin & Organization
- Prepare and organize intake folders and new patient packets
- Maintain patient communication logs and update internal systems
- Track inventory and place orders as needed
- Monitor clinic maintenance items
- Maintain a clean and organized environment.
- Run daily and monthly reports.
Tech & Systems
- Use Google Workspace (Docs, Sheets, Gmail) and practice management software daily
- Learn and navigate scheduling, payment, and messaging systems with confidence
- Troubleshoot minor tech issues (computers, printers, iPads, phones, etc.) as needed
REQUIREMENTS
- Smiling, friendly, outgoing, and patient-centered personality
- Strong multitasking and time management skills
- Excellent written and verbal communication
- Tech-savvy and comfortable learning new systems
- Clean, professional appearance appropriate for a healing space
- Physically able to assist with room turnover and be on your feet throughout the day (we get our steps in!)
- Self-motivated and proactive—you're someone who notices what needs to be done and does it
GROWTH POTENTIAL
As our clinic grows, this role has the opportunity to evolve into leadership in patient engagement, operations, or marketing support.
AVAILABILITY:
This is a Full-time, in-person position with the following schedule:
- Monday and Wednesday: 9:30 AM – 6:00 PM
- Tuesday and Thursday: 7:30 AM – 4:00 PM
- Friday: 9:30 AM – 1:30 PM
Additional hours and occasional weekend event support may be required.
JOIN US!
Please send the following to jobs.bodhitcm @gmail. com:
- Your resume
- A cover letter telling us why you’d be a great fit
- Use the subject line: “THISISME”
Please do not call the office directly. Management will contact you if you follow the instructions above. Only those who follow the instructions above will be considered.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Paid time off
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $17 - $20