Demo

IT Access Administrator 3

Boeing Future of Flight
Seattle, WA Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/18/2025

Regular and predictable attendance is required.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Responsibilities may include Service Request Workload management, troubleshooting to resolve access issues, technical support to customers, addressing questions and issues that require in-depth knowledge of computing systems access and functionality. Analysis and problem-solving skills in support of continual improvement. Collaborating with cross-functional teams to ensure timely and satisfactory solutions for customers. A successful candidate will be driven, forward-thinking, a proactive problem-solver, and have knowledge and experience working in highly regulated environments. They will adhere to generally accepted industry standards for project management and technology (e.g. PMI, Project Management Body of Knowledge - PMBOK, ANSI and ISO Standards) as well as experience interfacing with Agile software development teams.

Position Responsibilities :

  • Experience with implementation of projects for software systems, business operations, automation, and continuous improvement.
  • Execute workload management role for current and future ticketing system solutions.
  • Experience using or applying metrics to measure performance against operations to ensure high quality delivery.
  • Engage and collaborate with Product Managers, product teams, including development, in gaining resolutions to critical complex problems and incidents.
  • Provide input on severity / priority of defects.
  • Conduct trend analysis (Facts and Data), including metrics to support analyses.
  • Create and maintain job related documentation to assist customers and internal staff.
  • Escalation Readiness : May be required in some cases for 24x7 Availability to support escalated urgent issues.
  • Collaborates with Information Security and other Boeing teams to ensure that Identify and Access Management tools meet operational requirements.
  • Builds and maintains a strong working relationship with a matrix organization to resolve customer issues, inquiries, and requests.
  • Ability to apply business and IT analysis skills and communications skills to resolve a combination of difficult and complex internal / external customer issues that require collaboration across multiple groups.
  • Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
  • Systems thinking background.
  • Emotional Intelligence Awareness.

Basic Qualifications (Required Skills / Experience) :

  • Bachelor's degree or 5 years professional experience equivalent.
  • 3-5 years of experience in a related Business Compliance, Project / Program Management, and / or Business Operations role.
  • 2 years of experience of in a workload management role with CRM or ticketing system Solutions.
  • Experience using or applying metrics to measure performance against operations to ensure high quality delivery.
  • 3 years of experience using all the following Microsoft Office Applications (Word, Excel, and PowerPoint); specifically, with strong Excel abilities.
  • 1 years tracking work with Azure Dev Ops Team Foundation Server (ADO / TFS).
  • Preferred Qualifications (Desired Skills / Experience) :

  • Experience with Microsoft technologies : Azure Cloud Services (IaaS, PaaS, SaaS).
  • Experience using other technologies including Salesforce, Salesforce Analytics.
  • Experience with Identity & Access Management solutions and their place in provisioning services to customers.
  • 3 years of experience in a customer support function / role.
  • J-18808-Ljbffr

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a IT Access Administrator 3?

    Sign up to receive alerts about other jobs on the IT Access Administrator 3 career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $74,206 - $95,716
    Income Estimation: 
    $94,625 - $127,578
    Income Estimation: 
    $94,625 - $127,578
    Income Estimation: 
    $132,795 - $178,786
    Income Estimation: 
    $59,454 - $77,232
    Income Estimation: 
    $74,206 - $95,716
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Boeing Future of Flight

    Boeing Future of Flight
    Hired Organization Address Everett, WA Full Time
    The ideal candidate will work extensively with BCA Airplane Programs, BCA Engineering Functions, Supply Chain, BR&T, CAS...
    Boeing Future of Flight
    Hired Organization Address Seattle, WA Full Time
    Numerical Control Programmer 4 (Contract) Tukwila, WA, United States (On-site) Apply (by clicking the relevant button) a...
    Boeing Future of Flight
    Hired Organization Address Morton, PA Full Time
    Boeing Defense, Space and Security (BDS) is seeking a Advanced Information Technologist – Lead Data Modeler to join our ...
    Boeing Future of Flight
    Hired Organization Address Plano, TX Full Time
    Contract : 6 months 25 days Check all associated application documentation thoroughly before clicking on the apply butto...

    Not the job you're looking for? Here are some other IT Access Administrator 3 jobs in the Seattle, WA area that may be a better fit.

    Collibra Administrator

    Georgia IT, Seattle, WA

    Database Administrator

    Stellent IT LLC, Seattle, WA

    AI Assistant is available now!

    Feel free to start your new journey!