IT SYSTEM ADMINISTRATOR / DESKTOP SUPPORT

POSITION SUMMARY: We are seeking a dedicated Level 2 IT Support Admin to join our team. The ideal candidate will have 2-3 years of experience in IT support. This role involves providing technical support to both remote and office users, ensuring all IT systems are running efficiently. A strong understanding of Office 365, LAN and Wi-Fi networking basics, and backup systems is essential.

We would like to speak with every applicant but unfortunately the number of resumes we receive makes that impossible. If the hiring manager feels your skills and experience could be a good fit for this role, we will contact you.

Salary Range: $65,000 - $85,000

Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Job offers are contingent on successfully passing pre-employment screenings, which include a standard 10-panel drug test and background check.

KEY RESPONSIBILITIES:

• Manage and support Office 365 applications, including setup, configuration, and user administration.
• Provides desktop support for all users; assisting users with inquiries and provides solutions.
• Installs network software and equipment; including changing the components of existing equipment.
• Provide and maintain computers, phones, and cellular phone hardware for company employees.
• Provides smartphone setup and support.
• Performs basic network administration and configuration duties for LAN, file servers, backup, and wireless network.
• Monitors the operation of the network and ensures hardware and software are functioning properly and that operation standards are met.
• Coordinate and interface with outside IT support or vendors when required.
• Document technical procedures and solutions in the knowledge base for future reference.
• Provide and maintain network copiers, faxes, and printers.
• Support multiple remote users with setup and troubleshooting various computer issues (VPN, Office apps, internet issues, etc....)
• Programming and maintaining two-way radio systems (ICom experience a plus, not required)
• Expansion of duties based on knowledge and experience.

QUALIFICATIONS:

• 2-5 years’ experience is required in an IT Support Role
• Office 365 experience is required, and certifications are a plus.
• BS, BA in Computer Science, Computer Information Systems, MIS, or relevant technology degree is a plus
• Basic knowledge of Windows NTFS, OneDrive, and SharePoint security a plus
• Experience in the following Microsoft products: Office 365, MS Teams, and Windows 10 and 11 is required.
• Experience with Apple IOS for computers and mobile devices is required
• Basic networking experience is required (DHCP, VLAN and basic routing)
• Ubiquiti knowledge a plus
• Excellent customer service attitude, customer focus with the ability to remain calm in stressful deadline driven environments. Will need to support multiple remote staff.
• Strong analytical and problem-solving capabilities
• Excellent communicator with the ability to effectively communicate to both technical and non-technical audiences
• Willing to work occasional evenings and weekends to minimize inconvenience to IT users.
• Travel required to other locations when necessary. Must have a California driver’s license and be insurable by company’s insurance provider.
• Strong problem-solving skills and the ability to work independently.
• Excellent planning skills, able to prioritize in accordance with business objectives, strong attention to detail
• No job too small attitude
• Must be able to lift 50 lbs.
• This position requires sitting for long periods of time working on computers; bending, twisting, lifting, kneeling, and walking occasionally.