IT Support-System Administrator

Our client in West Sacramento is on the hunt for a talented Tier 1 & 2 IT Support-System Administrator. This position is eligible for US or Canadian Citizens, or those with a Green Card. The right candidate will be working in conjunction with their MSP to perform the following:

• Installation and configuration of network hardware and software, including operating systems, applications a network devices
• Maintenance of network and equipment - performing regular system checks to maintain system stability and performance
• Implement and enforce security policies, managing user access controls, monitoring for potential security threats, and performing vulnerability scans
• Anti-virus software - ensure up to date
• Hardware Encryption
• Two-factor authentication
• Installing and removing desktop and laptop computers as required
• Installing and uninstalling software packages as required (both on-site and remotely)
• Upgrading and patching computer systems' OS as required
• Troubleshooting, upgrading, and fixing problems with computer hardware and software Conducting periodic maintenance on desktop systems as required
• Assisting with user administration including adding users, removing users, assigning appropriate permissions and conducting password resets

SOX Controls

• Work with Finance to ensure internal and external audit controls are compliant and perform audit walkthroughs as needed
• Perform custodian of access activities and ensuring all is in line with SOX controls and change management
• Perform User Access Reviews and NetSuite Access Reviews
• Enables employees to request support for hardware and software issues through a ticketing system Tracks ticket status and resolution - escalate to MSP as needed for complex issues
• Conduct Software Reviews for new software requests & implementation of new software to employees

Educational / Qualification requirements

• IT focused college level education
• Strong understanding of operating systems (Windows, macOS, etc.)
• Proficiency in network administration and protocols (TCP/IP, DNS, DHCP)
• Fully proficient with Active Directory, WSUS, and group policy
• Knowledge of system security best practices
• Experience with scripting languages (PowerShell, Bash) for automation
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills to work with users and other teams

Relevant experience and competencies

• 2 years’ System Administration experience
• 3 years’ Help Desk support experience
• 2 years Cybersecurity experience to include SIEMs
• 1-2 years experience with customer service in a corporate enterprise environment
• Experience with troubleshooting IT hardware and software components
• Experience with Windows server 2012 & up
• Experience with Google Workspace & M365
• Experience with Smartsheet creating and updating workflows
• Experience with BOX, OKTA or equivalent identity and access management platform
• Experience with switch configuration & firewall maintenance
• Windows System Administrator Experience with remote help desk software
• Experience with networking
• Experience writing SOPs
• Microsoft Certified
• Experience with NetSuite - Nice to Have