Winter Ticket Office Associate

Description

The Winter Ticket Office Associate is responsible for providing exceptional service while completing guest transactions during the winter operating season.

Essential Functions of the Job

• Assist guests in the selection of tickets (Alpine), season passes (All Types), locker rentals (including daily use rentals).
• Provide accurate data input for season passes and tickets into the Siriusware system. 
• Handle incoming ticket and season pass phone calls, and some administrative calls.
• Provide general and specific information to guests on all Bogus Basin services, including ticket and pass questions, season pass benefits, Bogus Bucks information, credit/transfer questions. Provide general information on other Bogus Basin departments and operations and help transfer guests to proper department.
• Account for balancing daily transactions to cash receipts. 
• Organize, clean, and maintain individual sales stations and the general sales office.

Requirements

• Passionate about Bogus Basin’s Mission.
• Six (6) month sales and/or cash handling experience
• Available to work weekends and Holidays.
• Perform other related duties as required.
• Assist with special projects, as needed.
• Strong customer service and verbal communication skills.
• Knowledge of and experience with computers (Windows).
• Knowledge of and experience with general accounting procedures.
• Ability to add, subtract, multiply, and divide in all units of currency.
• Ability to effectively present information in one-on-one and small groups situations to guests, clients, and other employees of the organization.
• Ability to make sound decisions in stressful situations.
• Ability to perform essential duties efficiently and accurately.
• Employees are frequently required to stand, balance, walk and reach with hands and arms.
• Ability to work on the Mountain Ticket Office and Downtown Ticket Office. 
• Maintain a professional attitude towards guests and staff.
• Must be at least 18 years of age. 
• Ability to pass a background check.
• Ability to work mid-October through mid-April.

Working Conditions

Majority of time is spent in an indoor ticket office environment.

• May be exposed to outdoor environment and inclement weather.

Equal Employment Opportunity

Bogus Basin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Application assistance available upon request.