IT Support Specialist

The IT Support Specialist will assist in providing technical support to field and corporate team members. They will also partner with the IT Manager in researching and implementing new initiatives and technologies.

• Assist with the installation, configuration, and maintenance of computers, workstations, and/or other related equipment and devices

• Provide support to field team and corporate team during onboarding and offboarding.

• Provide technical support to Shopify POS users

• Asset Management

• Assist with network administration

• Must be good at and willing to provide documentation for work done while being proactive in creating documentation that enables users to effectively troubleshoot and resolve potential problems in the future

• Performs other related duties as assigned

• Excellent verbal and written communication skills

• Strong analytical, diagnostic, and problem solving skills

• Proficient in Microsoft Office Suite or related software

• Prior Shopify / Shopify POS experience preferred

• Excellent organizational skills, with the ability to prioritize tasks

• Self-motivated, with keen attention to detail, and excellent judgment skills

• Ability to explain technical problems and offer solutions to those without technological training

• High School Diploma or equivalent required. Associate degree or higher in Computer Science, Information Technology, or related preferred

• 1-2 years related work experience is preferred

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Non-Exempt Position

• Full medical, dental, vision, short -term disability and life insurance options

• 401(k) plan

• Paid Time Off

• Paid Volunteer Time

• Paid Birthday Time Off

• Paid Holidays

• Generous employee discount