What are the responsibilities and job description for the IT Support Specialist position at Strider Technologies?
Strider Technologies is on a mission to deliver strategic intelligence that enables faster, more confident decision-making for organizations around the world. As the leading strategic intelligence company, Strider empowers organizations to secure and advance their technology and innovation. We leverage cutting-edge AI technology and proprietary methodologies to transform publicly available data into critical insights. These insights enable organizations to proactively address and respond to risks associated with state-sponsored intellectual property theft, targeted talent acquisition, and supply chain vulnerabilities.
Job Summary
We're seeking apassionate and skilled IT Support Specialist to join our team. The ideal candidate is someone who is enthusiastic about technology, stays ahead of industry trends, and thrives in a collaborative environment. This role will be the first line of defense for all IT requests, providing technical support to employees and ensuring a seamless IT experience across the organization.
Key Responsibilities
- Technical Support & Troubleshooting
Provide hands-on technical support for macOS devices and Office365.
Monitor and maintain endpoint protection software, remediating issues proactively.
Create and maintain IT documentation and internal Knowledge Base articles.
Work cross-functionally with teams to resolve IT-related challenges.
Qualifications
Nice to Have (Preferred Skills)
Benefits :
Strider provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Strider complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
