What are the responsibilities and job description for the Technical Support Specialist position at Sophus IT Solutions?
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Technical Support Specialist
Location : Salt Lake City Area
- 7 years of Help Desk experience, with a strong focus on customer service, problem-solving, and technical troubleshooting in various IT roles.
- Proven ability in software support for financial services, including Tier 1 and Tier 2 customer support.
- Demonstrated skills in active directory management, including creating email accounts and resetting passwords.
- Experience in teaching and creating after-school coding classes for students, showcasing versatility and adaptability.
- Proficient in various IT skills such as , Windows, SQL databases, desktop management, Cisco IOS, and networking.
